1. An overview of data protection
The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.
Data recording on this website
Who is the responsible party for the recording of data on this website (i.e. the “controller”)?
The data on this website is processed by the operator of the website, whose contact information is available under section “Information Required by Law” on this website.
How do we record your data?
We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.
Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access this website.
What are the purposes we use your data for?
A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns.
What rights do you have as far as your information is concerned?
You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency.
Please do not hesitate to contact us at any time under the address disclosed in section “Information Required by Law” on this website if you have questions about this or any other data protection related issues.
Analysis tools and tools provided by third parties
There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs.
For detailed information about these analysis programs please consult our Data Protection Declaration below.
2. Hosting and Content Delivery Networks (CDN)
This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.
The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).
Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.
We are using the following host:
INWX GmbH & Co. KG
Execution of a contract data processing agreement
In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with our host.
3. General information and mandatory information
The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.
Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.
We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third-party access.
Information about the responsible party (referred to as the “controller” in the GDPR)
The data processing controller on this website is:
Offenbacher Landstraße 368
60599 Frankfurt am Main
Phone: 069 770 19 550
The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).
Information on data transfer to the USA
Our website uses, in particular, tools from companies based in the USA. When these tools are active, your personal information may be transferred to the US servers of these companies. We must point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are required to release personal data to security authorities without you as the data subject being able to take legal action against this. The possibility cannot therefore be excluded that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for monitoring purposes. We have no influence over these processing activities.
Revocation of your consent to the processing of data
A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)
IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6 SECT. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21 SECT. 1 GDPR).
IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21 SECT. 2 GDPR).
Right to log a complaint with the competent supervisory agency
In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.
Right to data portability
You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.
SSL and/or TLS encryption
For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.
Encrypted payment transactions on this website
If you are under an obligation to share your payment information (e.g. account number if you give us the authority to debit your bank account) with us after you have entered into a fee-based contract with us, this information is required to process payments.
Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the communication with us is encrypted, third parties will not be able to read the payment information you share with us.
Information about, rectification and eradication of data
Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.”
Right to demand processing restrictions
You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases:
- In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
- If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
- If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
- If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.
Rejection of unsolicited e-mails
We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “Information Required by Law” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.
4. Recording of data on this website
Our websites and pages use what the industry refers to as “cookies.” Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them or they are automatically eradicated by your web browser.
In some cases, it is possible that third-party cookies are stored on your device once you enter our site (third-party cookies). These cookies enable you or us to take advantage of certain services offered by the third party (e.g. cookies for the processing of payment services).
Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of the cookies (e.g. the shopping cart function or the display of videos). The purpose of other cookies may be the analysis of user patterns or the display of promotional messages.
Cookies, which are required for the performance of electronic communication transactions (required cookies) or for the provision of certain functions you want to use (functional cookies, e.g. for the shopping cart function) or those that are necessary for the optimization of the website (e.g. cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6 Sect. 1 lit. f GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of cookies to ensure the technically error free and optimized provision of the operator’s services. If your consent to the storage of the cookies has been requested, the respective cookies are stored exclusively on the basis of the consent obtained (Art. 6 Sect. 1 lit. a GDPR); this consent may be revoked at any time.
You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.
In the event that third-party cookies are used or if cookies are used for analytical purposes, we will separately notify you in conjunction with this Data Protection Policy and, if applicable, ask for your consent.
This website is written in the PHP programming language, which requires a PHPSESSID cookie. This is a ‘session cookie’ (SESSID stands for ‘session ID’). A session cookie is a type of cookie which is deleted as soon as a user closes the browser after their session. Session cookies don’t normally store any information which identifies the user; instead, they identify the session using a specific session ID. This is only used to assign a series of user requests to the same session. In accordance with Article 6 paragraph 1 (f) of the General Data Protection Regulation (GDPR), this data processing is of legitimate interest as it site, the relevant cookie is deleted. No other cookies are set.
Server log files
The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:
- The type and version of browser used
- The used operating system
- Referrer URL
- The hostname of the accessing computer
- The time of the server inquiry
- The IP address
This data is not merged with other data sources.
This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.
If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.
The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your agreement (Art. 6 Para. 1 lit. a GDPR) if this has been requested.
The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.
Request by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.
These data are processed on the basis of Art. 6 Sect. 1 lit. b GDPR if your inquiry is related to the fulfilment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6 Sect. 1 lit. f GDPR) or on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR) if it has been obtained.
The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
Registration on this website
You have the option to register on this website to be able to use additional website functions. We shall use the data you enter only for the purpose of using the respective offer or service you have registered for. The required information we request at the time of registration must be entered in full. Otherwise we shall reject the registration.
To notify you of any important changes to the scope of our portfolio or in the event of technical modifications, we shall use the e-mail address provided during the registration process.
We shall process the data entered during the registration process on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR).
The data recorded during the registration process shall be stored by us as long as you are registered on this website. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory retention obligations.
Registration with Google
Instead of registering directly on this website, you can register with Google. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
To register with Google, you must only enter your Google name and password. Google will identify you and confirm your identity to our website.
When you sign in with Google, we may be able to use certain information in your account to complete your profile with us. You decide whether you want this information to be used and if so, which information it is, within the framework of your Google security settings, which you can find here: https://myaccount.google.com/security and https://myaccount.google.com/permissions.
The data processing associated with Google's registration is based on our legitimate interest in making the registration process as simple as possible for our users (Art. 6(1)(f) GDPR). Since the use of the registration function is voluntary and the users themselves can decide on the respective access options, no conflicting predominant rights of the data subjects are apparent.
Registration with Facebook Connect
Instead of registering directly on this website, you also have the option to register using Facebook Connect. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too.
If you decide to register via Facebook Connect and click on the “Login with Facebook”/„Connect with Facebook” button, you will be automatically connected to the Facebook platform. There, you can log in using your username and password. As a result, your Facebook profile will be linked to this website or our services. This link gives us access to the data you have archived with Facebook. These data comprise primarily the following:
- Facebook name
- Facebook profile photo and cover photo
- Facebook cover photo
- E-mail address archived with Facebook
- Facebook friends lists
- Facebook Likes (“Likes” information)
- Date of birth
This information will be used to set up, provide and customize your account.
The registration via Facebook Connect and the affiliated data processing transactions are implemented on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR). You may revoke this consent at any time, which shall affect all future transactions thereafter.
5. Analysis tools and advertising
This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse the behaviour patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. Google may consolidate these data in a profile that is allocated to the respective user or the user’s device.
Google Analytics uses technologies that make the recognition of the user for the purpose of analysing the user behaviour patterns (e.g. cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.
This analysis tool is used on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.
On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyse your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.
You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.
Contract data processing
We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.
Demographic parameters provided by Google Analytics
This website uses the “demographic characteristics” function of Google Analytics, to be able to display to the website visitor compatible ads within the Google advertising network. This allows reports to be created that contain information about the age, gender and interests of the website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third-party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data”.
Google Analytics E-Commerce-Tracking
This website uses the “E-Commerce Tracking” function of Google Analytics. With the assistance of E-Commerce Tracking, the website operator is in a position to analyse the purchasing patterns of website visitors with the aim of improving the operator’s online marketing campaigns. In this context, information, such as the orders placed, the average order values, shipping costs and the time from viewing the product to making the purchasing decision are tracked. These data may be consolidated by Google under a transaction ID, which is allocated to the respective user or the user’s device.
Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 month. For details please click the following link: https://support.google.com/analytics/answer/7667196?hl=en
The website operator uses Google Ads. Google Ads is an online promotional program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads enables us to display ads in the Google search engine or on third-party websites, if the user enters certain search terms into Google (keyword targeting). It is also possible to place targeted ads based on the user data Google has in its possession (e.g. location data and interests; target group targeting). As the website operator, we can analyse these data quantitatively, for instance by analysing which search terms resulted in the display of our ads and how many ads led to respective clicks.
The use of Google Ads is based on Art. 6 Sect. 1 lit. et seq. GDPR. The website operator has a legitimate interest in marketing the operator’s services and products as effectively as possible.
This website uses the functions of Google Analytics Remarketing. The provider of these solutions is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Remarketing analyses your user patterns on our website (e.g. clicks on specific products), to allocate a certain advertising target groups to you and to subsequently display matching online offers to you when you visit other online offers (remarketing or retargeting).
Moreover, it is possible to link the advertising target groups generated with Google Remarketing to device encompassing functions of Google. This makes it possible to display interest-based customized advertising messages, depending on your prior usage and browsing patterns on a device (e.g. cell phone) in a manner tailored to you as well as on any of your devices (e.g. tablet or PC).
If you have a Google account, you have the option to object to personalized advertising under the following link: https://www.google.com/settings/ads/onweb/.
The use of Google Remarketing is based on Art. 6 1 lit. et seq. GDPR. The website operator has a legitimate interest in the marketing of the operator’s products that is as effective as possible. If a respective declaration of consent was requested, processing shall occur exclusively on the basis of Art. 6 Sect. 1 lit. a GDPR; the given consent may be revoked at any time.
For further information and the pertinent data protection regulations, please consult the Data Privacy Policies of Google at: https://policies.google.com/technologies/ads?hl=en.
Formation of Target Groups with Customer Reconciliation
For the formation of target groups, we use, among other things, the Google Remarketing customer reconciliation feature. To achieve this, we transfer certain customer data (e.g. email addresses) from our customer lists to Google. If the respective customers are Google users and are logged into their Google accounts, matching advertising messages within the Google network (e.g. YouTube, Gmail or in a search engine) are displayed for them to view.
This website uses Google Conversion Tracking. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use Google Conversion Tracking on the basis of Art. 6 Sect. 1 lit. et seq. GDPR. The operator of the website has a legitimate interest in the analysis of the user patterns with the aim of optimizing both, the operator’s web presentation and advertising. If a respective declaration of consent was requested (e.g. concerning the storage of cookies), processing shall occur exclusively on the basis of Art. 6 Sect. 1 lit. a GDPR; the given consent may be revoked at any time.
For more information about Google Conversion Tracking, please review Google’s data protection policy at: https://policies.google.com/privacy?hl=en
6. Plug-ins and Tools
Google Web Fonts (local embedding)
This website uses so-called Web Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed so that a connection to Google’s servers will not be established in conjunction with this application.
For more information on Google Web Fonts, please follow this link: https://developers.google.com/fonts/faq and consult Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.
Font Awesome (local embedding)
This website uses Font Awesome to ensure the uniform use of fonts on this site. Font Awesome is locally installed so that a connection to Fonticons, Inc.’s servers will not be established in conjunction with this application.
For more information on Font Awesome, please and consult the Data Privacy Declaration for Font Awesome under: https://fontawesome.com/privacy.
7. eCommerce and payment service providers
Processing of data (customer and contract data)
We collect, process and use personal data only to the extent necessary for the establishment, content organization or change of the legal relationship (data inventory). These actions are taken on the basis of Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual actions. We collect, process and use personal data concerning the use of this website (usage data) only to the extent that this is necessary to make it possible for users to utilize the services and to bill for them.
The collected customer data shall be eradicated upon completion of the order or the termination of the business relationship. This shall be without prejudice to any statutory retention mandates.
Data transfer upon closing of contracts for online stores, retailers and the shipment of merchandise
We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with companies entrusted with the shipment of goods or the financial institution tasked with the processing of payments. Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur.
The basis for the processing of data is Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual actions.
Data transfer upon closing of contracts for services and digital content
We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with the financial institution tasked with the processing of payments.
Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur.
The basis for the processing of data is Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual actions.
We integrate payment services of third-party companies on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, bank account details, credit card number) are processed by the payment service provider for the purpose of payment processing. For these transactions the respective contractual and data protection provisions of the respective providers apply. The use of the payment service providers is based on Art. 6(1)(b) GDPR (contract processing) and in the interest of a smooth, convenient and secure payment transaction (Art. 6(1)(f) GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) GDPR is the legal basis for data processing; consent may be revoked at any time for the future.
We use the following payment services / payment service providers within the scope of this website:
Notes from Nataliya Yena on processing clients’ data
We explain below how we handle your personal data via the Silabot Portal once we receive the translation order. We record all the data we process in a way that is openly available to you.
1. Name and contact details for the data controller
The data controller within the meaning of the German Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (GDPR) is
Nataliya Yena, Offenbacher Landstraße 368, Gebäude D, 1. Obergeschoß, 60599 Frankfurt am Main, Tel.: +49 (0)69 770 19 550, Fax: +49 (0)69 66058127, Email: firstname.lastname@example.org.
2. Data processing for orders via the Portal, Client account
When you activate an order via our website, made either as a guest or a registered client, we record the following information:
• Key data: Your first and last name, company name if applicable, postal address, email address (mandatory fields) and your telephone number, IBAN, date of birth and copy of official identity document (optional fields). We need the data in the mandatory fields in order to identify and contact you, and issue our invoice. We will only process these data for the performance of a contract, on the basis of Article 6(1)(b) GDPR. We use the data in the optional fields (such as your phone number or date of birth) to make it easier to contact you and to assert our claims for payment against you. The legal basis for this is our legitimate interests in both effective client communication and asserting our claims (for example in a case of misuse) in accordance with Article 6(1)(f) GDPR.
We will delete these data when we no longer require them for the above purposes, usually once ten years have elapsed since the end of the year in which you ordered the translation. This ten-year retention period applies because you as our client have the opportunity to get the translated document reissued at a reasonable fixed price for ten years after we have translated it (this may be the case with certified translations of official documents).
• Invoice information: This information comprises the invoice address, invoice date and amount, and your VAT number if applicable. We process these data because we are legally obliged to do so (§147 Fiscal Code of Germany, AO). The legal basis for processing is Article 6(1)(c) GDPR. We will delete these data when we are no longer obliged to keep them and provided you did not expressly consent to us continuing to keep them (Article 6(1)(a) GDPR).
• Payment information: We process the payment information you share with us (credit card details, name of bank or building society, IBAN and BIC) for the purposes of processing payments and thus to safeguard our legitimate interests; this data processing is therefore based on Article 6(1)(f) GDPR. Where you opt to pay by SEPA direct debit, data processing will occur on the basis of your consent in accordance with Article 6(1)(a) GDPR (see also Section 3(c) of the present Data Protection Notice). We will delete these data when we are no longer obliged to know them in order to fulfil the purpose for which they were stored (when there is no longer a contractual relationship), when we are no longer obliged to keep them, and provided you did not expressly consent to us continuing to keep them (Article 6(1)(a) GDPR).
• Content of communications: In addition, we will process the content of our communications with you, i.e., emails and/or written correspondence, as well as the original document for translation and the translation we have produced. Data processing is necessary for the performance of a contract in accordance with Article 6(1)(b) GDPR. We will regularly store the document for translation and its translation until 10 years have passed from the end of the year in which you ordered the translation, so that we can offer you our 10-year document service (see above), unless you declare that you do not and will not use this service. In that case, we will normally delete these data and the remaining content of our communications once three years have elapsed since the end of the year in which we performed the activity (general limitation period). In the case of certified translations, we may also keep the original document and the certified translation we produce, where their continued storage represents our legitimate interests; Article 6(1)(f) GDPR forms the legal basis for this.
• We will only ask you to upload your Photo ID (a copy of your official ID card or the photo page of your passport) if your name is written in Cyrillic script in the source text for translation. We ask you to upload this ID so we can correctly reproduce in our translation the way the name is written in Latin script there. In identity documents, names are often written in both Cyrillic and Latin scripts. Unless we check the way, the name is written in your identity documents, we cannot guarantee that we will reproduce your name in Latin script the same way in our translation. However, to check how to write it we only need your name, so please black out (redact) the other information such as your ID card/passport number and photo. The legal basis for data processing is your consent in accordance with Article 6(1)(a) GDPR. You are entitled to withdraw your consent at any time, and this will take effect from that time forwards. This will not affect the legality of any processing which has occurred prior to you withdrawing your consent. We will immediately delete the copy of your official identity documents when we no longer need to know these data in order to fulfil the purpose of storing it, or when you withdraw your consent for processing.
Where data processing is in accordance with Article 6(1)(f) GDPR, you have the right to object under Section 5 of the present Data Protection Notice.
b) Client account
If you submit an order via our Portal, you may register as a client. It is only possible to create a client account if you submit an order.
Opening a client account will allow you password-protected access to the user data we have stored. You will be able to view all the information which you have shared with us using the order form, such as first and last name, company name if applicable, date of birth, delivery and invoice addresses, telephone number, email address and IBAN. You can also view your order information and data on existing or previous orders. Another advantage of registering is that you can perform all the activities relating to your orders yourself online, including submitting and managing orders, cancelling and returning them, changing address and payment details. If you wish to place a new order, you will be able to log in straight away using your email address and password, and will not need to submit the same information all over again.
The legal basis for creating a client account is your consent in accordance with Article 6(1)(a) GDPR. We process this personal data – entered via your client account in the context of ordering – in line with Section 2(a) of the present Data Protection Notice.
You are entitled to withdraw your consent at any time, with effect from that time forwards. Your withdrawal must be in writing; it is sufficient to email: email@example.com. This will not affect the legality of any processing which has occurred prior to you withdrawing your consent.
If you withdraw consent to your data being stored or delete your client account, your data will only be processed in a restricted way during the remaining processing, and deleted after the retention periods set out in tax and commercial legislation, provided you have not explicitly consented to continued use of your data, or until a knowledge of these data is no longer required to fulfil the purpose for which they are stored (when the contractual relationship no longer exists). Legal retention periods notwithstanding, you may delete your client account at any time either by email to firstname.lastname@example.org or using the dedicated functionality in your client account.
3. Passing on data to third parties
We may work with the service providers listed below in order to process your order. They may help us with all or part of the work under contracts we have concluded.
Personal data we have stored may be passed on to shipping companies commissioned with delivery in the context of processing your order, provided they have been commissioned with delivering the translation. In the context of payment processing, we may pass on your payment information to the bank or building society we have commissioned where this is necessary for payment processing. We may also pass on your information to third parties processing your order on our behalf. The legal basis for passing on these data is Article 6(1)(b) GDPR and the purpose is the fulfilment of the contract. Where we do pass on your personal data to third parties, the scope of data transmitted will be limited to the minimum necessary.
In other cases, we will only pass data on to third parties where legally obliged to do so (Article 6(1)(c) GDPR) or if you have given us your explicit authorisation for this (Article 6(1)(a) GDPR); before we ask for your authorisation, we will inform you about the categories of data and purposes of transmission, as well as the purposes for continued data processing. We will not pass on any other information to third parties.
a) Passing on personal data to processors
We use processors to handle your data. ‘Processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. Processors do not use these data for their own purposes, instead processing them exclusively on behalf of the controller. We commission external translators as processors; they are under a contractual obligation under the GDPR to keep your personal information confidential. The legal basis for passing these data on is Article 6(1)(b) GDPR.
b) Passing on personal data to shipping providers
We work with external shipping partners in order to fulfil contractual obligations towards our clients. For the purposes of delivery, and in accordance with Article 6(1)(b) GDPR, we will only pass your name and delivery address on to a shipping partner we have selected. We will only pass these on if necessary for the delivery. If you have given your express consent to this during the order process, we will pass on your email address or telephone number to the relevant shipping partner in accordance with Article 6 (1)(a) GDPR so they can coordinate the delivery time or inform you of the delivery. Without the relevant consent it will not be possible to coordinate the delivery time with Deutsche Post or inform you of the delivery in advance.
You are entitled to withdraw your consent at any time, and this will take effect from that time forwards, by contacting the controller designated in Section 1 or the relevant shipping provider. This will not affect the legality of any processing which has occurred prior to you withdrawing your consent.
We commission the following shipping providers:
- Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn
You can see Deutsche Post AG’s data protection provisions here: https://www.deutschepost.de/de/f/footer/datenschutz.html.
- DHL GmbH, Sträßchensweg 10, 53113 Bonn
You can see DHL GmbH’s data protection provisions here: https://www.dhl.de/de/toolbar/footer/datenschutz.html.
c) Passing on personal data to financial institutions
Where you choose a relevant payment type, we will pass the necessary payment information on to the bank or building society responsible for payments, so they can process these.
Where you choose payment by SEPA direct debit, we will pass on your information to the relevant bank or building society so they can process the direct debit. The electronic SEPA direct debit mandate form on our website shows which personal data we record for the above purpose. As soon as we have received your completed SEPA direct debit mandate, the data you state in it will be processed to make our claims for remuneration. As part of the direct debit process, the data will be transmitted by data transfer to the financial institution you have named.
The legal basis for processing the data is the direct debit mandate you have issued in accordance with Article 6(1)(a) GDPR (consent). You are entitled to withdraw your consent at any time, with future effect; the data may not be used from that time forwards. Your withdrawal must be in writing, and may be submitted by email to: email@example.com. This will not affect the legality of any processing which has occurred prior to you withdrawing your consent.
We will delete your stored personal data if you withdraw your consent to storage, or when we no longer need to know these data in order to fulfil the purpose of storing them (when the contractual relationship no longer exists). However, we will only delete these data after the retention periods in tax and commercial legislation or other regulations have expired.
4. The rights of data subjects
As a data subject, you are entitled to:
• Contact us at any time to withdraw the consent you granted previously, in accordance with Article 7(3) GDPR. The effect of this will be that we may no longer continue to process the data for which this consent is required.
• In accordance with Article 15 GDPR, you may request a copy of the personal data we are processing. You may in particular request information about the purpose of this processing, the categories of personal data, the categories of recipients to whom your data has been or is being disclosed, the planned duration of storage, the existence of a right to rectification, to erasure, to restriction of processing or to object, the existence of a right to lodge a complaint, the origins of your data where we do not store these, and the existence of automated decision-making including profiling and any meaningful information about the logic involved.
• In accordance with Article 16 GDPR, you may request the rectification of inaccurate or incomplete personal data concerning you which we are storing.
• In accordance with Article 17 GDPR, you may request the deletion of personal data concerning you which we are storing, provided that processing is not necessary for exercising the right to free expression and information, for compliance with legal obligations, for reasons of public interest or for the establishment, exercise or defence of legal claims.
• In accordance with Article 18 GDPR, you may ask that the processing of your personal data be restricted: where you contest the accuracy of the data; if the processing is unlawful but you oppose their erasure; if we no longer need the data yet you require the data yourself for the establishment, exercise or defence of legal claims; or if you have objected to their processing under Article 21 GDPR.
• In accordance with Article 20 GDPR, you are entitled to receive the personal data concerning you which you have provided us with. This should be in a structured, commonly used and machine-readable format and you may transmit the data to another controller.
• In accordance with Article 77 GDPR, you may lodge a complaint with a supervisory authority. You may usually lodge this with the supervisory authority for your place of habitual residence or place of work, or for our head office.
5. Your right to object
Where your personal data are being processed on the basis of legitimate interests in accordance with Article 6(1)(f) GDPR, you have the right under Article 21 GDPR to object to their processing where grounds exist for this relating to your particular situation.
If you want to exercise your right to object, it is sufficient to communicate this informally using one of the pieces of contact information listed in Section 1.